Principle of Management

This is an assignment for MGM3101 2011/2012

CHAPTER 14 - MANAGING INTERPERSONAL RELATIONS AND COMMUNICATIONS

* only certain part of the presentation included

Interpersonal Dynamics

• Positive
• When two parties know each other, have mutual respect and affection, and enjoy interacting with one another.
• Negative
• When two parties dislike one another, do not have mutual respect, and do not enjoy interacting with one another.

Outcomes of Interpersonal Behaviors

• Satisfaction of social needs
• Social support
• Source of organizational synergy
• Source of conflict

Communication

• The process of transmitting information from one person to another

Effective Communication

• The process of sending a message in such a way that the message received is as close in meaning as possible to the message intended.

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